The game will not start or has no sound
Restart the game, confirm your device is running a supported OS version, and check Sound effects and Ambience under Settings. If the problem continues, restart the device before reinstalling—the latter can remove local progress.
A purchase is missing
Open Black Market and choose Restore purchases while signed into the same store account used for the original purchase. Store confirmation can take a moment. Never purchase the same non-consumable twice to troubleshoot it.
An ad did not grant a reward
Rewards are granted only after the provider confirms completion. Check your connection and try again later. Dismissing an ad early or a provider no-fill response does not consume the one-time Endless rescue.
I want to change ad consent
Open Settings → Ad privacy choices. The option appears where the consent provider requires it for your region. You can also review advertising controls in your Google or Apple account.
My progress is gone
Progress is stored locally and does not currently sync through an Echo Heist account. Clearing app storage, uninstalling without a restorable device backup, or using Reset campaign progress can remove it.
How do I report a bug?
Include your device model, OS version, game version, room number, selected language, and the exact action that produced the issue. During testing, use the private feedback link on the store testing page; after launch, use the support contact on the public store listing.